Privacy Policy

RAW Media Productions LLC is a creative media, advertising and marketing agency headquartered in Ridgecrest, California, serving clients throughout the United States. You can reach us at:

• RAW Media Productions LLC (RAW Media)
• Mail: 459 S China Lake Blvd, Unit D, Ridgecrest, CA 93555
• Email: film@rawmediapro.com
• Phone: (760) 977-6000

Information you give us. When you send an inquiry through a form on this website, we collect your name, email address, and the message you write, plus your phone number and the service you're interested in if you choose to provide them. We also record which page you sent the inquiry from. If you email, call or text us, we receive the information you share, such as your contact details and the content of your message.

Information collected automatically. Like most websites, our hosting provider records basic technical information when pages are requested, such as IP address, browser and device type, the pages requested and the date and time. When you submit a form, an invisible bot-protection check runs in your browser and evaluates technical browser and device signals to block automated spam.

Embedded content. Videos on this website are hosted on YouTube and load from YouTube's privacy-enhanced domain only after you press play. Our contact page shows an embedded Google map. When these load, Google may receive information such as your IP address and may set its own cookies, under Google's privacy policy.

Mobile information. If you later opt in to text messages from us, we will collect your mobile phone number and a record of your consent (such as the date and time, the form or method used and the consent wording shown), along with the messages exchanged and any opt-out request.

This website does not currently use analytics services, advertising pixels, or cookies that track you for advertising. We do not use your activity on this website to target ads to you.

Third-party embedded content described above (YouTube and Google Maps) may use cookies under those providers' own policies. You can block or delete cookies in your browser settings.

If we add analytics or advertising measurement tools in the future, we will update this policy before they go live and describe what they collect and how to opt out.

We use personal information to:

• Respond to inquiries and provide quotes, proposals and consultations
• Provide, manage and bill for the services our clients engage us for
• Schedule appointments and send confirmations, reminders and service updates
• Send marketing communications only where you have agreed to receive them, with an option to opt out at any time
• Protect our website and forms against spam, fraud and abuse
• Maintain business records and comply with legal obligations

We do not sell your personal information.

We share personal information only as needed to operate our business, with:

• Service providers that process information on our behalf and under our instructions, such as website hosting and security, email delivery, our customer relationship management and business communications platform, scheduling tools, and telecommunications and messaging providers that deliver calls and texts
• Professional advisors, such as accountants and attorneys, under duties of confidentiality
• Authorities or other parties when required by law, or to protect the rights, safety and property of our clients, our team or others
• A successor business if we are involved in a merger, acquisition or sale of assets, subject to this policy

Service providers may use the information only to provide services to us, not for their own marketing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In practice, this means the service providers that help us deliver and manage text messages (such as our messaging platform and telecommunications carriers) may process your mobile number and consent records only to provide that service to us. We will never share or sell your mobile number or SMS consent to anyone for their own marketing or promotional use.

Agreeing to receive text messages is optional and is never a condition of submitting an inquiry or purchasing our services. You can opt out at any time by replying STOP, or get help by replying HELP. See the SMS terms for details.

When we run advertising, lead capture or follow-up for a client, we process the information people submit on that client's behalf and under our agreement with them. The client's own privacy policy governs that information, and requests about it should go to the client. We help our clients respond to such requests where required.

We keep inquiry and client information for as long as needed to respond to you, provide our services and maintain business, tax and legal records. We keep SMS consent and opt-out records for as long as needed to honor your choices and demonstrate compliance. When information is no longer needed, we delete it or make it anonymous.

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (HTTPS) connections to this website, access limited to team members and providers who need it, and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Depending on where you live, including California, you may have additional rights under state law, such as the right to know what personal information we collect and how we use and disclose it, and the right not to be treated differently for exercising your rights.

To make a request, email film@rawmediapro.com or call (760) 977-6000. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law. You can opt out of marketing emails using the unsubscribe link in any marketing email, and out of texts by replying STOP.

Our website does not respond to browser Do Not Track signals, because we do not track visitors across other websites.

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it.

This website links to other sites, such as our social media pages and Google Maps. Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date above. Material changes that affect how we use information you already gave us will be applied only as permitted by law.

Questions about this policy or your information can be sent to:

• RAW Media Productions LLC (RAW Media)
• Mail: 459 S China Lake Blvd, Unit D, Ridgecrest, CA 93555
• Email: film@rawmediapro.com
• Phone: (760) 977-6000